Category: Blog

Your 101 Process for Software Localization

In today’s business world, software companies always look forward to expanding to new markets in order to increase their market share and profits. That’s why they’ve started to give priority to localization in their plans.

Software localization (l10n) is the process of translating a software program into another language for a specific locale. The process involves adapting the content, images, user interface and visuals so they may fit a certain culture. It will help your company get more international exposure, reduce development costs, increase customer satisfaction and move far ahead of competitors.

However, the process of software localization is a little bit complicated, as it involves 2 phases: 

internationalization and localization. Internationalization (i18n) is the process of localizing the interface of the software and extracting all the content that needs to be localized like text, currency, dates, times, and images, while localization is adapting the software to fit another language for a specific country.

The entire process of software localization


1- Preparation

We start this phase by extracting all the resources that need to be localized, like texts and images, from the software code l. There are many localization tools that we can use to extract the resources and it’s based on the programming language of your software. Among these tools are Lingobit, Passolo and many more.

The extracted files are named Translation Database (TDB) and then we will know the word count of the whole project. Then comes the next step which is Translation.


2- Translation

After receiving the TDB, we upload the files into our translation management system (TMS) and the system will automatically extract all the files and make them ready for translation.

To maintain accuracy and consistency, your software translation company will start by creating a glossary of all the definitions and terms that are used.

That’s why it’s essential to select the best software translation partner that has the relevant experience of the subject matter to ensure that you will receive the best results.


3- Review

The translation process includes not only translation but also editing and proofreading. But not all software translation companies are applying this multi-tier process. Just make sure that your translation partner is reviewing any translated content. Your project manager or translation manager should go through and review the content also and ask your translation partner to apply any modifications.


4- Add Translated Files into Code Structure

After translating and reviewing the content, your next step is to import your translated files into your code structure and deploy them. 

After translation, you might find that some languages need more or less space than the source language of the software, and this will make the software look crowded or unreadable. So you need to make sure that the layout of the software allows expanding or contracting.


5- Testing

And now is the time for testing.  A pilot test will be done to test all the software functions such as translation, language compatibility, user interface, and installation/uninstallation. 

Another important part of the pilot test is the defect management, which consists of 6 steps: discover, report, fix, report, verify, and close.

6- Client Review 

After finalizing all the previous phases, you should review the final version of the software. You will review all the functions, features, and components to validate the quality of the software. If there are any modifications that you’d like to apply, you can send them over to your translation partner to work on them. This phase might continue for a while until you are 100% satisfied with the final product.


7- Final Delivery

During this phase, you will get the final version of the software that will be released and no more modifications are done.


8- Updates/Maintenance 

Some agreements stipulate that if there are any updates related to the localization process, the translation partner will be responsible for them. 

What we have mentioned above is mainly our best approach – at AfroLingo – for software localization and this is a result of more than 10 years’ experience in the software industry. However, we always customize our process according to each project to achieve the client’s objectives.

This approach is the result of many years of working with hundreds of companies with multiple challenges – from tight deadlines to low budgets. 

We will be glad to answer all of your questions regarding the process of localizing your software. 

One of our sales representatives will be dedicated to understanding your objectives and will guide you through the right path to achieve international growth.

Learn more about our software localization services and then contact us or request a quote to get started

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Common Challenges For Translating African Languages

Africa is the amazing passionate diverse continent that’s completely unique among the 7 continents. However, being unique and distinctive is associated with remarkable challenges in many ways.

There are 6000 languages in the world; 2000 of them are in Africa, spoken by 1.21 billion people. Due to colonization, English, French, Portuguese and German are still dominating.

For example, English is the only official language in ten countries like Kenya, Namibia, and Mauritius and one of the official languages in 24 countries.

As everything is evolving, some languages tend to disappear. According to UNESCO, half of the world’s languages will be extinct by the end of this century. In Africa, there are 52 languages that have been lost, which means that there isn’t a single person on Earth who can speak this language and the language is no longer known. ǁXegwi, ǀXam, and Seroa are some of the extinct languages in South Africa.

But African governments are now realizing the seriousness of the situation and are working to encourage learning and studying their own languages. A lot of initiatives are done, for example:

  • All primary schools in Zambia will teach the nation’s local languages.
  • The South African government is trying to teach Xhosa in Western Cape’s schools.
  • Gambia will replace English with Kiswahili in its once colonial masters.
  • Primary schools in Ghana are now teaching the Twi, Ga, Fante, and English.

All of these efforts are really appreciated by the African governments and how they are trying to preserve these languages. But the translation and localization industry in Africa still has a lot of challenges that affect the size of the industry and the workflow of the African translators. So what are these challenges?

Challenges of Translating African Languages

The demand for translation and localization of African languages is increasing, and it’s becoming a huge market that we can’t miss out. Linguists and translators are required for many fields such as the government sector, tourism, religious, as well as diplomatic affairs. Also translation is essential for such industries as agriculture, financial, technology and many more. 

International companies started to know the importance of the African continent, so for example China started to invest more in Africa’s infrastructure – such as roads, bridges and railways -, and this is increasing the demand for translation services from Chinese into African languages. In general, the most common requests for translation and interpretation are for English, French,  Arabic, Portuguese, Swahili, and Amharic. But lately, there’s a consistent and high demand for translating indigenous languages. For example, in South Africa, 10 schools in Western Cape started a pilot project to teach Xhosa language to grade 1 students.

We can conclude from this that it’s becoming increasingly important to translate into African languages  documents, mobile apps, websites, legal documents and marketing materials, and that the demand for these languages will continue to increase.

But the road is neither paved nor easy! African linguists are facing many challenges if they want to be able to deliver professional translations. Let’s discuss some of these challenges


  • Lack of Information and Communication Infrastructure 

Unfortunately Africa is suffering from a very poor infrastructure in such areas as electricity, fixed-line telephones, and of course a stable internet connection. This definitely affects how  work, as they don’t have the luxury of using cloud translation platforms like Translation Management System (TMS), Glossaries, and other online tools. You can find some translators who are still using pen and paper to translate. This is make it tough for language service providers to take the risk and work with African translators, as they might miss a deadline or can’t cater to clients’ requirements of using specific software programs and tools.


  • Languages

Africa has around 2000 to 3000 languages and some of them are spoken by millions like Swahili, Hausa, and Arabic. Sometimes due to people’s ignorance of these African languages, you may find a company looking for a South African translation! What?!

South Africa doesn’t have one language but hundreds. This is something that frequently happens across the continent from companies that are working outside the borders of Africa. They don’t have any idea about the country and the diversity of its languages, how, where and when they are used.


  • Education, Qualifications and Training

According to the Borgen Project, 9 million children in Africa can’t attend primary schools and for every 2 children who go to school, one will drop out. While according to UNESCO, literacy in Africa is still below 60%, which means around half of the population still can’t read or write. Even though a lot of efforts are executed to improve the education system and encourage people to attend schools, still there are a lot of challenges, for example:

  • Lack of basic school facilities. 
  • High drop-out rates.
  • High rates of late coming and absenteeism.
  • Low performance of educators
  • Overcrowding in schools and universities.

Consequently, African linguists sometimes fail to deliver high quality translation services and mainly their work volume is not like other linguists can deliver. A normal translator can deliver 3,000 words per day, while anAfrican translator, on average, delivers 1,200 words.

Besides, there are no strong university courses mainly for translation and localization and courses only cover the usual information about French, Portuguese, and English languages.


  • Lack of Documentation and Governance for African Languages

Most African languages are not documented and they were only used orally among African  people. Thus, you will find that the same language has different tonalities, sentence structures and different spellings. 

Also there is no governance for African languages to control each language’s vocab, grammar and structure. For example, the Council for German Orthography is regulating everything related to the German language across all German-speaking countries. Similarly, the Irish language has Foras na Gaeilge. But lately, Nigeria has become one of the African countries that it’s taking effective steps for governing its languages. Then the following bodies were established as a result:

  1. Urhobo Studies Association is regulating the Urhobo language.
  2. Yoruba Academy is regulating the Yoruba language.
  3. The Society for Promoting Igbo Language and Culture is regulating the Igbo language.

Kenya as well has established Chama cha Kiswahili cha Taifa for regulating the Swahili language and Tanzania has established Baraza la Kiswahili la Taifa for the same language.


  • Lack of Translators Representation 

The African continent has only 10 organizations that regulate and supervise the work of translators. For example, The South African Translators’ Institute (SATI), the Kenya Interpreters and Translators Association (KITA), and the Nigerian Institute of Translators and Interpreters (NITI). 

As for translation companies, for example an organization like Globalization and Localization Association (GALA) has no members from the African continent except a few from Egypt and 2 from South Africa. Therefore, these organizations are not enough for representing translators and linguists in 54 countries across the continent. 

So what conclusion should we reach? Yes, translating African languages is both hectic and challenging, but still there is hope! Africa always proves that it’s the land for hope and eventually the African people are trying to make things better as they believe that the translation industry is one of the top factors that can positively impact their economy .

So if you are running a business or willing to open a business in Africa and you are thinking about these challenges, it’s better for you to partner with a professional translation company that will help you to avoid all this hassle. 


AfroLingo – since 2008 – is considered one of the well known translation companies in South Africa. We have developed a reputation for being a reliable and expert translation and interpretation service provider in South Africa. 

As one of the local language providers, we are aware of what linguists are facing, and we believe that empowering them is one of our key strengths. So we managed to build a business hub in South Africa to overcome these challenges. So we managed to achieve the following:

  • Enhance our business hub with generators, alternative internet connections, and up-to-date computers to overcome the lack of infrastructure and the problem of electricity cutoff.
  • Provide online training for our linguists on using the latest translation technologies like CAT Tool, TMS, CMS, and CRMs.
  •  Establish a multicultural community among our talents to share ideas, expertise and knowledge.

So if you are looking for a reliable language service provider and you haven’t yet decided, contact us now and we will help you choose the best for you.

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3 Must-Known Localization Tips for Travel Companies

South Africa -The Rainbow Nation – exemplifies how a beautiful country with diversified cultures, racial and ethnic groups are united in one country. Therefore, it’s no surprise that it’s a well-known destination for tourists from different parts of the world. It has a variety of activities and adventures like wildlife, nature, sports, and beaches that make it a hot-spot for tourists.

In addition, tourism is remarkably contributing to the South African economy and providing a very strong economic value to South Africa as a country and to millions of people who are working in this sector. It contributed 29% to South African gross domestic product (GDP) in 2016 and 1.5 million jobs to the economy in 2018. According to a report by the World Travel & Tourism Council, South Africa is the largest tourism economy across the African continent.


When Tourism and Translation Industry Meet Each other

With the important role played by the tourism industry, it becomes necessary for companies to start translating their materials – like booking websites, brochures, guided tours, sales leaflets, and information bulletins – into many languages. 

As a result, tourist and travel companies who are looking to expand their business know how important translation, is as it will help them to achieve the following objectives:

  1. Attract more clients from different countries.

  2. Build a solid business reputation.

  3. Make your materials user-friendly.


South Africa is now aware of the importance of translation due to the huge number of tourists pouring into the country every year. According to a recent report, India comes in the 3rd place among the countries whose citizens visit South Africa (13 thousand Indians every year); then comes Germany and France. This will definitely create a huge impact on the tourism industry and how it becomes a must for companies to start translating and localizing their content. Tourists now are booking their flights, hotel reservations, tours and even tickets for museums and historical places online. So the chances of reaching more customers are higher. As a result, translation companies in South Africa have equipped themselves with linguists with extensive experience in the tourism industry.

Important tips when translating online for international tourists:

1- Define Your Target Markets

Travel companies are hitting customers from different countries, cultures, and languages; that’s why localization is important. But first, companies should start with deciding which specific countries want to focus on them. For South Africa, the target markets are mainly the USA & the UK; so they need to follow a few steps to ensure reaching more clients:

  • Know the target keywords that tourists are using to search for holidays.

  • Localize the content to each country so as to fit well with their culture(s).
  • Create new domains for each market.

By doing so, customers will feel that these travel agencies are talking to them in particular and a good bond will be created between the customer and the company.


2- Don’t Forget Booking Methods

In the internet era when everyone is managing everything from his mobile device, 80% of travel bookings are now done online, something on which travel companies should not miss out. They need to create their websites to be mobile friendly or to create mobile apps to promote their travel services.

Another important thing is securing these websites and apps, as people are using their personal and payment details to make the reservations; so it’s very crucial to secure this data and make sure it won’t be hacked, as if this happen it will ruin the reputation of the travel company.


3- Human Translation Always Wins

Despite the huge role of machines and robots, machine translation still is not the best option for translating travel websites and materials. It comes with a lot of errors and needs a second eye to maintain accuracy. So if you are looking for translation services in South Africa for your travel business, we recommend to hire a translation company that can talk to your target customers in a friendly and enticing way.


4- Accurate translation matters

There is no room for poor translation when it comes to travel companies, as you are talking to your customers to convince them to trust you and book their next vacation with your company. So take care and make sure to partner with a translation company in South Africa that has a strong experience in providing timely, accurate translation.


5- Localise All Important Touchpoints

There are certain pages that every customer will be checking in your website, like the booking pages, feedback pages, the about us page and Contact us page. Also you can double-check these pages by analyzing your Google Analytics and see which pages attract more visitors.These pages are the touchpoints that need to be well translated and localized, as they affect your brand’s name.


AfroLingo is one of the translation companies in South Africa that is committed to achieve the highest-quality translation services for travel companies acrossSouth Africa. An ISO 17100 certified company, we follow the international standards of translation, aiming to build a strong partnership & trust between us and our clients.

One of the best local l translation companies in South Africa, we know how the travel business is working and what they are expecting from translation companies. We have a wide spectrum of services that includes:

So, if you are running a business in the tourism industry and looking for a translation company in South Africa, we are  pleased to arrange a meeting for you with one of our sales team to discuss the best language solutions that fit your business.

Don’t hesitate and give us a call on (+27) 213002355 or drop us an email, and we will get back to you shortly.

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Top 10 FAQs For Selecting Your Interpretation Provider

Are you planning for a big event, conference or a meeting and you have arranged everything for it? Booked the hall, seating, food catering, transportation, ticketing and everything. But, what will happen if you are hosting foreign people who don’t speak your mother language? Did you manage to arrange interpreters for them? Did you rent the required equipment? 

Because specialization will guarantee you will get the best results, so it’s better for you to outsource the translation and interpreting to a service provider. But how can you select interpretation services provider that you can trust? We will help by providing you with a list of questions that will help you filter all the options you got.

Here are the top 10 frequently asked questions for interpretation companies:

1) What is the difference between interpreting and translating?

The translation is written while interpretation is spoken. The translation is the conversion of a text from one language to another one. Interpretation is the conversion of oral or sign-language spoken into another language.   


2) What’s the difference between Simultaneous and Consecutive Interpreting?

Simultaneous interpretation -known as real-time interpreting or conference interpretation- requires the interpreter to listen to one language and then interpret it in another language at once. Normally, it’s used in multi-lingual conferences and meetings, where interpreters sit in a booth listening to the conversation on headphones and interpreting through microphones.

Consecutive interpretation is when there are 2 speakers, the interpreter will listen to the first one and translate what he has said to the second speaker then listen to the second speaker and translate his/her reply to the first speaker. Therefore, a lot of pauses are required for interpretation. Consecutive interpretation is mainly used at two language meetings and interviews.


3) Are there different types of interpretation services? 

Before looking for a company that will work on your project, you just need to know what are your requirements. There are different types of interpreting services and you might hire a company that is not offering the service that you exactly need. For example, you might need a sworn interpreter, so you have to make sure that your service provider is providing this type of interpretation.
However, here are the most common types of interpreting services:

  • Chuchotage or whisper interpretation:

It’s considered simultaneous interpretation, but mainly used for business meetings, where an interpreter is sitting next to the person and interpreting quietly in hushed tones.

  • Telephone interpretation:

This type of interpretation is used by companies that have immediate needs for translation. You can simply search for the language pair and then you will get the right interpreter and this can be done within a couple of minutes. The only disadvantage is that the interpreter will not have proper knowledge about the situation – which might affect the quality of translation.

  • Relay interpretation:

It’s also known as “indirect interpretation”. It is commonly used when there are many rare languages at an event or a conference; so one interpreter will translate into one common language like English, and then other interpreters will transfer the message to the other rare languages.

  • Escort/Travel Interpreting:

Interpreters here might be considered as assistants, as they travel with businessmen on their trips, meetings and conferences. They not only interpret, but they also try to help them cope with foreign cultures.

  • Sworn interpretation:

A sworn interpreter is certified by the Ministry of Foreign Affairs and he/she needs to pass a couple of translation tests to be certified as a sworn interpreter. Then he should swear and sign any translated document. it’s mainly used in courts or notarial acts. 


4) What is a certified interpreter?

A certified interpreter is an interpreter who has passed accredited and reliable exams by an independent entity and he mainly works at courts. The accreditation in South Africa is done by the South African Translators’ Institute (SATI) and it’s carried out once or twice a year.

5) When is the equipment required for interpretation ?

Not all types of interpretation require equipment. interpretation, for example, does not. However, reply or simultaneous interpretation require equipment like headsets, booths, and microphones. Most interpretation companies rent equipment from other companies, so you just need to make sure that this equipment is in good condition and to test them before the conference or the event so as to avoid any technical issues.

6) How can I determine the interpreting quote?

Quotation for the translating and interpreting service is completely different. Translation is charged per word which is impossible to figure in interpretation. Quotation of interpretation is based on other aspects like:

  • Language pairs.
  • Nature of the event.
  • The type of interpretation.
  • The length of the meeting/conference
  • Specialization and experience.
7) How can I make sure about the confidentiality of my conference/meeting?

You need to make sure that your service provider will sign a confidentiality agreement with you. This will guarantee that all information will not be shared outside the conference/meeting with a friend, relative or even with other employees inside the same company.


8) Why do we sometimes need two interpreters?

Studies have shown that significant errors might happen after 30 to 40 minutes of continuous interpretation. Therefore, in order to not compromise the quality of the interpretation, you should make sure that there is a substitute interpreter, so each one will translate for 30 to 40 minutes maximum. 

9) What kind of information should I provide before the conference/ meeting?

Preparing the interpreter before the meeting or the conference will affect the quality of interpretation. So, if you have a conference, you can provide interpreters with the presentations that will improve their fluency. Also if you have a court case, reading the case notes will make them understand the nature of the case.

10) What will happen if I have to cancel the booking of the interpreter?

If you would like to cancel a booking for an interpreter, you need to report this a long time before, so that the interpreter can find an alternative assignment. Some companies may charge you a fee and it will be based on the timeframe before cancelling the booking.


AfroLingo is willing to accept any customer request and meet all the interpreting needs. We are one of the companies that are known for providing interpretation in over 100 languages. We believe that interpretation requires a high level of accuracy and professionalism, and we are your solution to achieve that. No matter how complicated your request, we will make it happen. We are distinguished by the following: 

  • 24/7 support.
  • Competitive prices.
  • Providing all types of interpretation.

So, if you are planning for a conference, event or a meeting soon and you will have foreign language speakers, it’s never too late to start planning. You can request a free quote by contacting us today.

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Top 4 Desktop Publishing Software Programs in 2019

Nowadays, all types of businesses are in need of online or offline designed documents like business cards, brochures, flyers, newsletters and many more. This process is called “Desktop Publishing Process”.

Desktop publishing services include a wide spectrum of services that it can be provided by any form or design according to your specific requirements. That’s why businesses should understand the scope of each project, so they can assign it to the right designer, as some projects are more complex and thus require an expert’s technical experience.

So, if you are looking for the most convenient software program, you need to understand your project and what you are looking to get from it; then you have to know the features of each software and how it will match your project so as to achieve the best results.

Now, we will provide you with a brief description about each software, its features, price as well as its pros and cons to help you choose the right one for you: 


1) Adobe InDesign

Are you a professional designer for the desktop publishing service? Do you need to use the best DTP software? Do you need a software that enables you to create a printed media material and  digital ones as well? The answer is: Adobe InDesign


Adobe InDesign was released in 1999 for Windows and Mac. What distinguished Adobe InDesign from other software programs is that you can use it to publish several projects like newspapers, books, digital newsletters, e-books and interactive materials that have audio and video.

Adobe InDesign comes with an online library that has thousands of stock pictures and clip arts. Plus, it has more than 250 templates, posters and postcards. 

  • Hundreds of online tutorials.
  • Comes wit a TypeKit with more than 500 fonts.
  • Enables you to create any page layout.
  • Not suitable for beginners.
  • A little bit expensive.
  • It needs a lot of hard drive space as it’s considered a heavy software.
  • You can’t use it to create charts and graphs.




2) QuarkXPress 


QuarkXPress was created in1987 for Windows and Mac and was then considered the champion for desktop publishing. Now the competition is on fire between Adobe InDesign and QuarkXPress.

QuarkXPress is well known for its high stability, the advanced scripting functions and the superb performance, especially when it comes to typography.

  • Support InDesign files.
  • Can be easily integrated into other systems
  • Lots of features
  • Expensive.
  • Long time for software update

US$ 295/year



3) Microsoft Publisher


Microsoft Publisher was released in 1991 and it’s considered the most common desktop publishing software program, as it’s very easy for beginners. 

The interface of Microsoft Publisher is similar to other Office apps like Excel, which makes it ideal for beginners. Even though it’s not for professionals like Adobe InDesign, but still it’s good and also affordable. Unlike other software programs, Microsoft Publisher supports creating charts and tables.

Microsoft Publisher has a library that includes more than 150,000 graphics and 700 templates. Although it doesn’t have photo correction to change or adjust colors, you can still import Word files and can be connected to Word as well to use its typographical tools like tracking adjusters and spellchecker.

  • A good choice for beginners.
  • Fair price.
  • Many online tutorials, FAQs page and user forum
  • A limited number of fonts.
  • Incompatible with Photoshop PSD files
  • Limited number of graphic design tools and templates in comparison with other software.

US$ 6.99/month


4) Scribus

A free of charge software that will enable you to design professional documents is Scribus. It was released in 2003 and it supports Windows, Mac, Linux and Unix and it’s available in 24 languages, including Italian, Arabic and Dari.

Scribus can help you design all types of documents like brochures, flyers, books and many more. It also has a full package of ICC colour management, direct editing of vector drawings, extensive PDF support and more

  • Not Pricey
  • Powerful publishing features
  • Variety of templates
  • Takes time to master 
  • The interface is out of date



So, after deciding the requirements of your project, you might find it more suitable to outsource some projects that need a high level of technical knowledge and expertise. Now that outsourcing has come to be the right solution, so how will you choose the best partner for your desktop publishing services? Here are some tips that will help you to choose your DTP provider:

  • People are considered to be visual creatures and the DTP provider should use visuals that reflect the actual meaning of the content and ensure that they are well designed and presented.
  • Your DTP provider should have a wide range of experience in different industries and in designing different types of online and offline documents that suit your company. So, you should request to see their portfolio to have an idea about their previous work and also ask for clients’ testimonials.
  • Since your budget is an important factor while choosing your DTP provider, you should check if they are getting paid per hour or per design and if they accept to apply amendments and changes.


Why AfroLingo Is Your Choice?

So, why do major clients, both in Africa and worldwide, choose AfroLingo?  

AfroLingo is considered the favourite outsourcer for DTP services to clients in South Africa and worldwide – due to the following reasons:

  • AfroLingo has a dedicated creative team of designers and engineers who devote their time and energy to offer professional desktop publishing solutions.
  • Our main goal is to improve your online presence to get the best visual appearance.
  • We have a wide range of software programs that fit the scope of each project and able us to deliver projects with a wide array of  forms.


So, if you are still on the journey of finding your DTP provider, AFroLingo is pleased to offer a free quotation for your project, noting that the offer can be customized according to the requirements of your specific project. Seize the chance and contact us today.

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5 Types of Business That Need Website Translation Services

Should you seek website translation services ─ whether you’re a provider of digital products, a travel and tourism agency, an e-commerce portal, or even a small business? And why should you do it? 

These are some of the questions that really matter on the present-day global business scene. But they naturally lead us to another thought-provoking question, which every business owner should ask: Should we speak the languages of our different target audiences or just adopt a one-size-fits-all approach?

To answer the questions on a global scale, let’s admit at first that if your website is written in the world’s first language, namely English, it won’t reach out to 74% of internet users in the world. Your business will miss out on speakers of such widely spoken languages like French, Arabic and Chinese. Are we speaking about 6-digit and 9-digit numbers? Huge opportunities lost; aren’t they?

To cut a long story short, since the web is bringing our world together, there’s no denying that business owners, across all industries, who want to do business on the internet should seriously consider translating their websites into more than one language.


Multilingual South Africa

To do good business in such a multilingual nation as South Africa, a successful company should by no means restrict itself to addressing English-speaking South Africans only. But why? 

South Africa is a country which has 11 official languages: Afrikaans, English, Ndebele, Northern Sotho, Sotho, Swazi, Tswana, Tsonga, Venda, Xhosa and Zulu. Most South Africans (over 99%) speak one of these languages as a first language. Significantly, IsiZulu and isiXhosa are the largest languages, while English is spoken at home by only one in 10 people.

Depending on the figures provided by the National Statistical Service of South Africa (StatSA) , let’s take a glance at the widely spoken languages in South Africa:

  •  Nationwide, around one quarter (25,3%) of people speak isiZulu at home, while 14.8% of individuals speak isiXhosa, and 12.2% speak Afrikaans.
  •  8.1% of people speak English at home, making it the sixth most common home language in the country.
  • English ranks second as the most commonly spoken language outside the household (16.6%), with isiZulu (25.1%) leading, and IsiXhosa (12.8%) ranking third.
  • Except for isiZulu and Setswana, the use of most languages outside the household is falling off.  


What Businesses Need Professional Website Translation Services?  

Even though this generally applies to almost all companies who desire to extend their global footprint, some types of businesses are more in need of, and will considerably profit from, having their websites translated, and hence they need website translation services from a professional website translation company. They include:

1- Travel & Tourism companies

A globally successful travel and tourism website normally secures a place on the all-time top list for sites that use professional website translation services, as it aims to make all information about it accessible to travelers in various territories ─ speaking to them in their own mother tongues. That is especially true for a wide range of travel and tourism service suppliers ─ from hotels, transportation services providers, to tour and event organizers, along with the businesses that indirectly cater to tourists such as hospitals and government agencies.


2- E-commerce

Conventional wisdom has it that price is always the king. Yet, recent surveys have shown that 60% of online buyers regard getting information about the product or service in their own mother tongue as more important than the king!

What’s more, though it’s great to have an e-commerce site in English, which is one of the global languages, millions (or billions in China!) of prospects will not click the “buy” button, simply because they don’t understand English as clearly as Brad Pitt. Should they?!


3- Small Businesses

Yes, they do! No doubt that small business owners, who usually focus on cost, will not be happy about the extra expenses of website translation services. Yet, when it comes to small businesses who need to cater to a multi-ethnic consumer base, the size of the company doesn’t matter, simply because customers are speaking different languages. So, thanks to professional website translation services, it might be possible for small businesses to compete with the sharks ─ the businesses that are bigger in size and capital.


4- Companies That Offer Digital Products

Things are relatively easier for this type of business. Unlike businesses that deal in tangible products ─ who should always put into consideration such costs as shipping, branch openings and storage facilities ─ companies who sell digital products only need to partner with the suitable providers of website translation services, who will professionally localize their offerings and thus help them to sell to anyone, anywhere across the world.


5-  The Legal Industry

When it comes to law firms, the situation assumes a new shape, because all the people involved in the legal industry (who is not?!) need to fully understand the language in which laws and regulations are written. So, partnering with the right provider of professional website translation services will help these firms to safeguard the legal rights of the people who speak different languages.


Why AfroLingo Is Your Choice?

In a nutshell, the power of website translation services is so great that it is now considered not only an essential marketing strategy, but also a vital element of customer service, as it contributes to building trust for both the corporate brand and the company’s various products.


So, why do major clients, both in Africa and worldwide, choose AfroLingo?  

In reply to the question, AfroLingo’s previous customers are listing the following reasons among many others:

  • AfroLingo has hand-selected a team comprised mainly of the most experienced and qualified translators on the African continent, who are dedicated to providing you with reliable and consistent website translation services from and into almost every major language all across Africa.

  • From a simple landing page to thousands of pages of copy, we provide detailed and flawless website localization services that make your website local for every and each region across the African continent, and also help you get closer to customers’ languages and cultures.


To gain an inimitable advantage over all competitors by using AfroLingo’s website translation and localization services, which result in increased site traffic and hence increased sales, don’t hesitate to contact us today. 

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6 Types of Businesses Always Looking for Transcription Services

In the business world today, all the proceedings of meetings, interviews and seminars are recorded to be further analyzed and reviewed in the future. From healthcare to automotive and retail to research, transcription services are transforming the industries and businesses by ensuring accurate recording.

Every segment realizes that transcribing the important events can save them a lot of time and money in day to day operations. Hence, the role of transcription in this era is getting bigger and bigger with every passing day. There was a time when pen and paper were used to record all business proceedings, but over time, they have become obsolete and are taken over by voice recorders. For instance, in the medical field, daily monitoring of clinical trials are accurately transcribed for further medical proceedings and operations. Similarly, writers and journalists do not have to sit in front of an operating system to write manuscripts; instead, they can simply record their audio/video and have it transcribed by a service provider.

Here are some of the benefits you can avail by incorporating transcription in your business activities:

  •       Global expansion.
  •       A career path for many professionals.
  •       Reduction of overheads.
  •       Effective use of transcripts in product promotions and indexing.
  •       Security and confidentiality of data.


Types of Transcription Services

Transcription can be done for any type of recording, whether its an audio or video file. However, a transcription method is chosen based on client’s needs and requirements. Given below are the types of transcription services that your client may require:


  1. Interview Transcription

When time is an important factor and there is no room for errors, interview transcription is the key to document the conversations into written formats. The process is done for all types of conversations including audio, video and real-time. Transcription can be done in many ways; the following are the most common ways to go about the process:

  •       Using manual transcription.
  •       Hiring a freelance expert.
  •       Using audio-to-text conversion systems.
  •       Partnering with a transcription agency.

It is recommended to partner with a transcription agency that understands your organizational goals while maintaining the accuracy of the content.


  1. Business Transcription

A transcription process that involves the conversations recordings for professional business settings would be known as business transcription. Following are some of the examples of business recordings that are commonly transcribed:

  •       Seminars.
  •       Video calls.
  •       Workshops.
  •       Presentations.
  •       Conferences.


  1. Voice Transcription

The dictation software is used in voice transcription, that converts spoken words into textual form, and is called voice transcription software. With the help of this software, you can write articles, memos, emails and etc. Moreover, there are virtual assistant apps that are specifically designed to complete predefined tasks; they convert spoken words or phrases into written form. Many voice transcription softwares have assistive technology features as well; therefore, all the tech-savvy transcriptionists would find these interesting. 


Who Needs Transcription Services?

There are many businesses who are frequently looking for transcription services 

Legal Transcription Services

Paralegals, attorneys and legal professionals working in law firms require transcription services on a daily basis. In their depositions, presentations, witness statements and other audio/video recordings, transcription is done to make the files more understandable to all the legal experts. 


Medical Transcription

Transcription plays a crucial role in preparing patient documents to escalate the procedures and medical processes. Medical documentation, recordings and other audios should be accurately transcribed to avoid misinterpretation.


Academic Transcription

There is a countless number of benefits of transcription in the academic world for students, teachers and everyone else involved in this industry. Many universities around the globe offer students lecture transcripts that include course content.

Moreover, in an academic research, the data extracted from focus groups, interviews and other research methods is efficiently transcribed to make the data as understandable and useful as possible for everyone.


Impact of Transcription

Transcription not only provides a clear record of important business correspondence, but also helps the organisation to create a collaborative work environment. In addition, it helps industries transform their businesses processes to assist all the stakeholders in performing their duties efficiently. Moreover, by producing a clearer record of interactions, it also improves customer support, as their voice is transcribed into textual format for future reference. 

Here are more reasons why transcription holds an utmost importance in serving organisations on a global scale:

  • Help you to lower the risks when you make an investment.
  • Have a competitive edge in respective industries.
  • Promote cross cultural communication. 
  • Content accuracy brings in more customers.


Why Choose a Transcription Company?

Many businesses these days prefer to hire a professional business transcription service provider instead of hiring an in-house team to complete this job, WHY?. The reason, it is easy and less costly to send a video or a recording to an agency, compared to having a staff member do the same job for a monthly salary. Therefore, it is recommended to partner with companies like AfroLingo, as we are specialized in providing clients with accurate translations and transcriptions at an affordable price. Being in the translation business for quite some time now, we have the needed experience for many African languages like Afrikaans, Xhosa, Zulu and many more. Our highly qualified experts detect cultural nuances and applies relevance in the newly transformed content.
So if you are looking for the perfect match for your transcription requests, don’t hesitate to contact us.

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6 Factors that Determine the Transcription Service Cost

6 Factors that Determine the Transcription Service Cost

The process of converting audio and video files into text manually by one person can consume a lot of time, effort and money; therefore, many business owners decide to outsource it. So, transcription service providers employ certified transcriptionists to maintain higher levels of accuracy and efficiency. Experienced transcriptionists understand the cultural nuances like accents, pronunciations, and background.

Moreover, it is imperative for the agency to deliver the files in an extension or a format that is specified by its clients. For instance, conversion of data from mp3 or mp4 to TXT or word files.

The main function of transcription service providers is to streamline the business processes so that it can relieve the burden from the company. In this way, businesses leverage their time and money on core business projects. Hence, the priority of the business should be to save costs instead of having an in-house transcription team, which would cost way more.


Transcription Average Cost in South Africa

Nowadays, audio and video files are transcribed for the same price owing to advanced transcription software that allows the transcriber to convert both types of files at the same speed.

In South Africa, top transcriptionists who have made a name for themselves in the industry usually take up to 3 working days to convert one audio file at the price of R10.45. 

According to Voxate, transcription services cost in the South African region varies from R1.50 to R2.50.

Similarly, South African Freelancers Association reports that transcriptionists charge R1.5-3.00 per word and 200-300 per hour.However, Payscale reports that transcriptionists earn around R100 on average in South Africa.

From these numbers, it is obvious that transcription services cost varies taking into account factors like reputation of a transcriptionist and requirements of the client.

Therefore, for you as a client, it is pertinent that you understand the market rates and your requirements to go further with the transcription process.


Factors that determine transcription services cost

There are many underlying factors that determine the cost or rate of the service. Those factors are:

Audio quality

The quality of the audio of the video files affects the cost for the transcription. The better the quality, the less you pay as it will take less time and effort to transcribe.

Number of speakers

The number of participants in the recordings will have a direct impact on the overall cost because it’s comparatively harder to identify the speaker. Similarly, if the conversation includes one or two people, it would be way easier to discern which participant uttered what. Hence, according to a rule of thumb, focus groups are charged higher, considering the number of participants involved.

Audio length

One of the main factors that play a key role in deciding your transcription rate is the audio length. If your interviews or recordings are longer in duration, chances are that your transcription costs will increase. So, when you send a 60-minute video recording to a transcription service provider, they will have to type every word in the recording while deciphering the accents and pronunciations.


Sometimes, accent becomes a deciding factor in determining transcription rates. It is because some accents are hard to decipher and therefore requires more resources. So, be prepared for more charges if your file has an accent that’s hard to identify.


If you want to have the best results, you can request for another service which is editing. It can save you from many hassles later on. In this process, transcribers spend more time to ensure accuracy while removing the errors and discrepancies from the draft.

Turnaround time

Most transcription agencies look closely into the standard turnaround time to determine the cost of the recording on average. Daily delivery may cost more than R10 for the transcription of one audio since the agency would have to utilize more of its resources to complete the task while meeting the deadline.


Why is it important to choose a professional transcription service?

Apart from the fact that a professional transcriptionist save you from the additional costs that may incur in the future due to poor transcription. Also, the good transcription service providers understand the vision of your business and know how to transcribe the data keeping in view the cultural nuances of local target market.

A good transcription service providers may benefit you in the following ways:

  • Gaining additional manpower and resources
  • Effective cost-cutting leading to profitability
  • Eases the IT teams 
  • Accurate documents sent to your stakeholders


AfroLingo’s team is highly committed to transform your content according to your cultural needs. With years of experience in the translation industry, it has got certified professionals who will underline every detail to ensure accuracy in translation and transcription processes.

What are you waiting for? Book your package and get your data transcribed with our highly efficient service. For more information, call us now.

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Follow the Guide to Get Your Startup Funded in South Africa

Follow the Guide to Get Your Startup Funded in South Africa

Small and Medium Enterprises (SMEs) are very important for inclusive economic growth and development in South Africa. According to the World Bank, SMEs contribute to 40% of national income (GDP) and 60% of total employment in developing countries. Keeping this in mind, President Cyril Ramaphosa has taken this initiative to set up a fund directed by the leading businessmen in the country to invest in potential startups and SMEs. The goal is to mentor and fund these SMEs with a turnover between R20 million ($1.40 million) and R500 million ($35.23 million).


In order to evoke the country’s entrepreneurial spirit, these funding companies are working day and night to address the pressing challenges to the country’s economic growth by providing the much-needed capital.

A few notable funding organizations working for the betterment are mentioned below:


  1. SA SME Fund:

It’s managed by an executive management team with an independent board of directors, the fund is a registered standalone investment vehicle. An independent investment committee is established to assess prospective investments into opportunities and funds.  The company gives investments to recognized fund managers- venture capital funds or growth equity funds – that invest directly in SMEs that have the potential to grow and generate employment in South Africa. For more information, visit their website:


  1. National Youth Development Agency (NYDA):

The agency offers business opportunities to young entrepreneurs of South Africa and encourage them to establish and grow sustainable businesses. They follow the microfinance model for providing grants that is a huge advantage. These driven youngsters are not obliged to pay back any interest or funding they have received from the agency hence saving them from being trapped in a vicious cycle of repayments. Around 500 small businesses are expected to benefit from the NYDA Grant Programme every year. Here you will find more information on how to get more funding from NYDA:


  1. National Empowerment Fund (NEF):

The vision of the fund is to provide financial and non-financial help to promote the participation of black people in the economy. Aiming to incorporate a culture of investment and savings, the NEF provides advanced financing products to businesses managed by the black via different funds such as Women Empowerment Funds, Rural and Community Development, uMonotho etc. Non-financial services includes pre-investment support, asset management, turnaround and many more. For more details on the services, visit:


The objective of the funding agencies is to tackle the current unemployment of 27.7% in South Africa while giving a push to its economy which is growing at 2%. Small and Medium Enterprises (SMEs) is considered as an agent of job creation and economic growth.


A gateway to the continent, South Africa is the second largest economy in Sub-Saharan Africa. Realizing the importance of entrepreneurship in the country, the Department of  Trade and Industry (DTI) initiated several programs and grants in partnership with different funding organizations. These SMEs established by these funding have the potential to transform the economy by not only contributing to the GDP but also tapping into the development of new sectors in the market. Being a key driver of innovation, job creation, and economic growth, SMEs can significantly benefit the South African economy. 


A few simple steps can be taken by the government to make the country more hospitable to entrepreneurs. First and foremost is the establishment of policies that supports new businesses. There should be tax-cut and similar incentives to encourage startups. Secondly, the establishment of funding accelerators and incubation centers can help people strategize their business plan. 


Striving hard to differentiate your business from the existing competition in the market is the best business strategy. A few steps that you can take to set your business apart is to make a viable business plan and have a good online presence. If you are an established business in some other country that wants to penetrate the South African market, then make sure you translate and convey your message and business idea to this land of diverse culture by hiring a professional translation company like AfroLingo. AfroLingo is the finest interpretation and translation company in South Africa that is committed to hiring trained in-country native speakers to make sure that your project is efficiently completed without any glitch.

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